fidelity home warranty hvac coverage

I'm told during a call in the morning that the dishwasher was already ordered and that I am stuck with this washer. I explain what has happened and the agent does not seem to understand and EVEN TELLS ME THAT THEY NEVER SEND EMAILS. Starts to insinuate that I am lying to her. I have the emails from the agent on 7/17. She even starts to laugh when I explain the timeline. I ask to speak to a supervisor and she says she will mark my file for a supervisor to call me. She then continues to ask questions and states that she has to update her notes. She also stated that I may have to pay a restocking fee for the dishwasher. I call back around 11:30 about 3 hours later because the way the last conversation ended did not seem right to me and the agent stated that a supervisor would be contacting me soon. I spoke with a new agent who told me again that everything in my file stated that I agreed to this dishwasher. He then states that supervisors call back within 24 hours.

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